Reading and Responding to Mail

To respond to a mail item:

1. From the left menu, click Mail then Inbox.

   

2. From within the Inbox, select the mail item by ticking the box next to it.

   

3. Attachments are listed at the top of the mail item in an expandable pane click to download.

   

4. Select the Reply, Reply All or Forward buttons on the toolbar then choose a mail type, if required.

   

5. Proceed as normal for creating outgoing mail, then click Send.

6. Change the Status of the original mail as required after responding to it.

   

Replies or Forwards are automatically linked to the original mail item.