Creating External Contacts and Users

Contacts are used throughout the InEight Document System in all modules. All Contacts are maintained via the Address book regardless of whether they can log into InEight Document as users, or just receive content from InEight Document via email as an External Contact.

To create a contact:

  1. Click Contacts, then locate the company the new contact belongs to.

  2. Click New, then enter relevant fields explained in the table below:

Field

Description

Company

The name of the company the contact belongs to.

Department

Select the Department the contact relates to (optional).

Type

Company Type.

Contact ID*

This ID must be unique within the company. The system automatically creates a default ID as Initial + first 9 characters of the Last Name. For example, JBLOE for Joe Bloe.

First Name*

First name of the contact.

Last Name*

Last name of the contact.

Title*

Title for the contact from the drop down list.

Position

The position the contact holds within the company they belong to.

Phone, Mobile, Fax

Enter contact numbers. The Fax number can be used both by the Integrated Fax-Out service and the Fax-In service.

Email

Enter the email address for the contact. This is used when sending mail and notifications by email and by the Integrated Email-In service.

Address Details

Enter the Address Details for the contact which include: Address Line 1, Address Line 2, City, State, Postcode, and Country.

Remarks

Free form text field for any remarks about the contact.

External Contact

Used to make the contact an External Contact.

Preferred Send Method

Choose between Email, Fax, and HC (Hardcopy) as the default send method for the contact. This is applicable for External Contacts only.

Make Inactive

This option makes a contact/user Inactive. The contact will no longer appear in the address book when creating mail, transmitting documents or anywhere the address book is used.

Make Restricted

This option restricts the users/contacts this contact can communicate with.

Include Inactive contact in filters

Used to include Inactive contacts in filters for reports or queries.

*Mandatory fields

Fields generated by the system

  1. If the User is an External Contact only, ensure the External Contact option is ticked.

  2. Click Save.

  3. To convert the contact into an InEight Document user (with login access), click on the User Security tab and add them to a security group.

  4. Update their access to each module (None, Personal, Department, Company etc) as required.

  5. Optional: Select the Distribution Matrix tab to add them to a distribution rule.

Relevant Links