Sending Users Plain Text Emails

InEight Document notifications use the latest HTML technology for formatting purposes. The use of HTML enables the notifications sent by InEight Document such as mail (for external contacts), mail notifications, document notifications and transmittals to appear in a high-quality format rather than unformatted text.

Some email systems do not support HTML formatted emails, meaning InEight Document notifications may not be displayed correctly. InEight Document can support plain text email notifications where the notification will be rendered in plain text rather than HTML. This ensures the message and information is clear.

To activate plain text emails for a contact:

  1. From the Module Menu, hover over Address book and select Contacts.
    Contacts selection in Address Book from Module menu

  2. Select the user.

  3. In the Details tab, add the suffix -text at the end of the user’s email in the email field. For example, if the email is GregH@HCC.com, the field will read: GregH@HCC.com-text.
    Email user field in the Details tab from Contacts

  4. Click Save.