Changing Your Password

You can change the password that you use to log into InEight Document. The expiration for passwords is 183 days.

Step by Step — Change your password

Click the profile icon and select Change password.
Enter your current password and your new password.

Click Save.

Changing passwords across multiple projects

Where multiple projects are being accessed by a user with a standard InEight Document login, all projects are accessed using the same UserID, CompanyID and Password. Alternatively, you can use a Login Profile which consolidates your credentials under a single profile account. For more information on using Login Profiles, see this article.

If a user's password changes for one project, this may result in a project ‘disappearing’ from the user's project list.

The affected user would need to log in with their new password and manually re-configure it to match the password of the other projects. At this point their project list should be fully available once again.

If a Project Administrator manually resets a user's password for one project and that Project Administrator is unique only to that project for that users project list, then this will change that user's password for only that project.
If this is done whilst a user is logged in and that user originally had access to 5 projects, they may notice that with the sudden change of password, that their project list has been reduced by 1 project, due to the change in password.
In this scenario, the user whose password was changed should also receive a ‘Notification of Password Change’.
If a user has their ‘Welcome to InEight Document’ Notification re-issued for one of their projects this will also trigger a password reset as the users existing password is not sent out as part of the notification, to prevent unauthorized access to other projects the user may have access to.

Forgot password

If you forgot your password, click Forgot your password at the bottom of the Sign in dialog box.

The Request New Password dialog box opens. Enter your user ID, company, and email address, and then select the reCAPTCHA checkbox. Click OK. Password information is sent to you in an email message.