Canceling Mail
You can only cancel mail from the Sent Items folder.
Cancel mail
Summary: Cancel mail when you want to remove the record from users' inboxes and prevent further actions by recipients.
Considerations: Mail can only be cancelled if this option is activated in the project settings.
-
Click the Module drop-down menu.
-
In the Mail tab, select Sent Items.
-
Click Actions, and then select Cancel.
-
Click Yes.
-
Enter a reason for cancelling the mail.
-
Select whether you want to apply the same reason for all items.
-
Select whether you want to notify the mail recipient(s).
-
Cancelled mail shows as disabled in the Sent Items folder and in mail threads.
-
Cancelled mail also shows with a watermark saying Cancelled.
-
Cancelled mail is not removed from external contacts mail system / inbox. If the file was physically attached, it cannot be removed. If it was sent as a hyperlink, the link will be invalid.
-
You can use an API to list canceled mail items.
-
To view canceled mail in the mail register, click Filter/Sort and check Show cancelled Mail.