Cancelling Mail

You can only cancel mail from the Sent Items folder. Mail can only be cancelled if this option is activated in the project settings.

To cancel mail:

  1. Click the Module drop-down menu.

  2. In the Mail tab, select Sent Items.

  3. Click Actions and select Cancel.


  4. Click Yes.


  5. Enter a reason for cancelling the mail.

  6. Select whether you want to apply the same reason for all items.

  7. Select whether you want to notify the mail recipient(s).

  8. Click Confirm cancellation.

  • Cancelled mail will be displayed as greyed out in the Sent Items folder and in mail threads.

  • Cancelled mail will also be displayed with a watermark saying cancelled.

  • Cancelled mail will not be removed from external contacts mail system / inbox. If the file was physically attached, it cannot be removed. If it was sent as a hyperlink, the link will be invalid.

  • To view cancelled mail in the mail register, click Filter/Sort and check Show cancelled Mail.