Canceling Mail

You can only cancel mail from the Sent Items folder.

Cancel mail

Summary: Cancel mail when you want to remove the record from users' inboxes and prevent further actions by recipients.

Considerations: Mail can only be cancelled if this option is activated in the project settings.

  1. Click the Module drop-down menu.

  2. In the Mail tab, select Sent Items.

  3. Click Actions, and then select Cancel.


  4. Click Yes.


  5. Enter a reason for cancelling the mail.

  6. Select whether you want to apply the same reason for all items.

  7. Select whether you want to notify the mail recipient(s).

  8. Click Confirm cancellation.

  • Cancelled mail shows as disabled in the Sent Items folder and in mail threads.

  • Cancelled mail also shows with a watermark saying Cancelled.

  • Cancelled mail is not removed from external contacts mail system / inbox. If the file was physically attached, it cannot be removed. If it was sent as a hyperlink, the link will be invalid.

  • You can use an API to list canceled mail items.

  • To view canceled mail in the mail register, click Filter/Sort and check Show cancelled Mail.