Changing Mail Status
Every mail item has a status. Filter mail by status to see which items require action from you or a recipient. Manage resolved mail items by changing their status to closed out. You can also automatically set mail items to be given an automatic status in user preferences.
To change mail status in the Mail Register:
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Select the mail and click Actions.
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In the Change status to menu, select the new status.
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Click Yes.
To change mail status in the mail:
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Open the mail.
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Select the new status from the drop-down menu.
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Click Save changes.
