Processing Unregistered Mail

Unregistered mail is generated outside InEight Document either as a reply from an external contact or using an InEight email-in address. As it is generated outside of InEight DOC it will be missing certain InEight fields including mail type. Any missing fields that are mandatory need to be assigned before the mail can be processed into recipient inboxes.

Usually unregistered mail is delivered back to an administrator from an unregistered company or department. However, if the unregistered mail is a response to InEight Mail it may return directly to the originator’s personal unregistered mailbox if this access option is available.

For unregistered mail processed at either a company or department level, the intended recipients are notified about the new incoming mail. The new mail appears in their inbox in the same way as it would as if the sender had sent the mail via InEight Document.

To process unregistered mail:

  1. Click the Module drop-down menu.

  2. In the Mail menu, select Unregistered.

    select Unregistered in the Mail menu

  3. Open the mail and click From.

  4. Select the contact and click the arrow icon to add them.

    Select contacts with arrow icons to process Unregistered mail

  5. Enter the mail details.

    Enter mail details for unregistered mail

  6. Click Send.

  • Any attachments from the email will be automatically attached to the mail.

  • The details of how and when the email was received and when it was processed are stored as part of the mail and cannot be edited.

  • Users can only process unregistered mail that has been sent to their company’s email address.

  • The processed mail will appear in the Sent items folder of the person marked in the From field.

  • Click Delete to delete any unregistered incoming emails and move them to the Deleted Items folder.

  • It is possible to process the incoming email as a document rather than a mail.

  • If unregistered mail is a reply that originated from InEight Document, the reference number from the original mail is carried forward to the reply.


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