Thread View

InEight Document builds a conversational thread (link) between mail items automatically when:

• A mail item is responded to via a reply or forward.

• A mail item is forwarded with other mail.

• Mail is manually linked to other items (mail, documents, transmittals, forms etc).

Mail threads can be accessed either by clicking on the “chain” link icon within the register which will open the mail with the entire mail thread expanded, or by opening mail and selecting the Show Thread option in the top right.

Use the + icon to expand the mail view or click on an item in the thread to view it underneath.

Thread Status is shown in the mail details form and is equal to the status assigned by the originator of the first mail in the thread. If the originator changes the status of the first piece of mail, the thread status will also be updated automatically.

Mail thread roots are defined as all mail created by clicking the New button.