Mail Status

Every item of InEight mail (incoming and outgoing) has an allocated Status. This allows users to mark or tag each mail item with the status as they see it and provides users with a filterable field to allow them to quickly and easily see what mail items are awaiting some action either by them or the recipients.

Mail can be managed by regularly updating the status of resolved items to closed out. When accessing mail folders, using the Management Summary at the Dashboard or by using the default view or saved searches functionality, it is possible to view only mail at a status such as mail Outstanding.

The default status codes are outstanding (generally applied to all mail by default) and Closed-Out. Additional mail status codes can be configured by administrators.

Changing Mail Status

There are several different ways to change the status of mail.

• From within the Mail item, select the status drop-down below the mail message.

  

• From the mail creation window: Use the status drop down above the subject field, or by selecting Send and Close out using the arrow next the Send button.

  

• From the Mail Register: Select the item(s) you wish to update then click More > Change Status to, update the status of these items and click Yes to confirm.

  

The Status of an incoming item of mail that requires a read receipt cannot be changed to Closed-out until the read receipt is sent.

See also: