Courses

• If you are having course tracking issues, ensure you are using the latest version of Google Chrome as it works out of the box with InEight U.

  • Some users have reported compatibility issues with other browsers.

  • InEight U supports the last 2 major versions of popular browsers. It is not compatible with older versions.

• Check with your I.T admin that your privacy settings are not blocking the page.

  • Your browser must allow cookies for course progress to be saved.

  • If you are using incognito (private) mode, cookies must be manually turned on.

• Refresh the page (CTRL + F5 for Windows, Command + R for Mac).

If this does not resolve the issue, contact our Support team and provide them with the following information:

• Describe the issue.

• Provide a screenshot of the error.

• Note which browser and version you are using.

• Advise the Operating System you are using. (E.g. Windows)

• Device being used. (E.g. PC, iPad)

Be default, Microsoft Edge is set to block website tracking which causes issues with tracking course progress. This is not the case with Google Chrome.

To fix this:

1. Ensure you have the latest version of Microsoft Edge.

2. Open MS Edge Settings.

   

3. Select the Privacy, search and services tab and click Exceptions.

   

4. Add https://university.ineight.com/ as an exception.

   

5. Click on the Cookies and Site Permissions Tab and select Notifications.

   

6. Add notifications to Allow for https://university.ineight.com

   

There are several ways to find courses as shown in the image below:

• Use the top search bar

• Browse courses by product or product category

• Use the top left menu to browse courses by page.

• You may have been sent an email from your company with links to courses or certifications you can also click on to automatically enroll in courses.

Possible causes:

• Double check your search and ensure the user you have checked the Course Catalog tab for search results

  

• If the course has a padlock against it, it’s likely there are prerequisites to the course you have yet to complete. Check the course description to confirm whether there are prerequisites needed.

It’s possible you do not have access to the catalogue that the course belongs to or the course is currently restricted for a reason. If you believe this is the case, please contact your company administrator or the support team.

No, we encourage all users to create their own account and self-enroll.

InEight Enterprise clients may opt to have their own InEight U Administrator to enroll their users. However, this requires power user training and configuration. We recommend using enrollment links as a hassle free alternative.

• To unenroll from an individual course (that is not part of a learning plan), click the Unenroll button within the course.

  

• Users cannot unenroll from individual courses that are part of a certification (that you have previously enrolled in).

• It is possible to hide certifications.

  

If you would like to request a course or provide feedback, please contact our Support team. They will pass on any feedback to our Education team who regularly update and create content to best meet the training needs of clients.