Clear Cache

Clearing cache from HQ Completions and Mobile Completions lets you load the software from a clean slate. For example, if there are configuration changes that did not go through the application correctly or old login data files, you need to clear your cache to free up space and correct any data issues you may experience.

Clear HQ Completions Cache

Follow this step-by-step to clear your HQ Completions Cache.

Step by Step — Clear your Completions Cache

  1. Close HQ Completions.

  2. In File Explorer, go to C:\Users\<user_name>\AppData\Local\InEight.

  3. Rename the Completions folder to OLD_Completions.

  4. Log into HQ and verify that you can still access your projects(s) (running the application will recreate the HQ folder with freshly synced data from the server).

  5. Delete the OLD_Completions folder.

Clear Mobile Completions Cache

Follow this step-by-step to clear your Mobile Completions Cache.

Step by Step — Clear Mobile Completions Cache

  1. Go to your iPad Settings app icon and open Settings.

  2. In the Settings column, scroll to select Completions.

  3. Slide the Clear Project Cache toggle to green.

  4. Close settings and open the Completions app.

  5. Select Yes in the pop-up window.